refunds
Service information · Updated November 3, 2026
Operated by Dylan Zou, San Francisco, California, USA. Contact zoumouou@gmail.com.
One-time video credits
Packages are USD $9.99 for 1 credit or USD $19.99 for 3 credits, plus any taxes shown at checkout. No recurring subscription or free trial. One credit is reserved when a generation request is accepted.
Failed or held jobs
A confirmed failed generation returns its reserved credit once. A job awaiting safety review, supplier confirmation or reconciliation may remain held until its outcome is established. Returning a video credit is not a cash refund.
Requesting a purchase refund
Contact zoumouou@gmail.com with your account email, order reference and reason. Do not send passwords or card details. The standard review path is a full-purchase request received within 7 days of successful payment when all purchased credits remain unused and have never been reserved. Used, reserved, partially used, older or disputed purchases require individual review. Eligibility and payment status must be checked; approval is not automatic.
Self-service refund requests and automatic cash refunds are not enabled. Support reviews requests and explains the outcome and any applicable channel restrictions before a refund is arranged. Any approved cash refund is distinct from a restored video credit. This policy does not limit rights required by applicable law.
AI model
Video generation model: ByteDance Seedance 2 (API model: bytedance/seedance-2), provided through Kie.
Support and appeals
Contact the operator for reports, account questions and appeals. Include a job ID when available; do not send passwords or payment-card information. This is not a 24-hour staffed service. Response and investigation times vary.